Exway Electric Surfing Board (Pre-sale)

We offer Fast & Free Shipping on all products over $99 in the contiguous United States and other countries (see the "SHIPPING" tab on each product page for details). We ship daily from domestic warehouses via FedEx, UPS, DHL, DPD, TNT and freight. We do not ship to Alaska, or Hawaii, or any of the U.S. territories

Order processing and handling time usually varies from 1-3 business days. Once your order has been shipped, transit time varies between 1-5 days. Estimates of shipping times for each product can be viewed in the “SHIPPING” tab on the product page.

NOTE: Shipping times are an estimate and cannot be guaranteed. You may need to assume a few extra days depending on the current shipping environment and the nature and size of the products sold through our site. It is a high priority for us to get your package to you ASAP.

Feel free to contact us by phone at 617-863-7433 or email us at info@e-rideandroll.com with any questions.

Shipping Process
Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm the item is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will notify you via e-mail.
If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment
If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at info@e-rideandroll.com.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to info@e-rideandroll.com and we will process a claim on your behalf.

Customer service is a top priority for us at E-Ride and Roll.  We will do our best to fulfill your expectations and concerns.  We believe in treating our customers the way we want to be treated.  

E-Ride and Roll is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by the manufacturer’s return/refund policies and warranty policies. Our policies must coincide with our suppliers and we must abide by the manufacturer's return and refund policies.

For a majority of our products, our return policy for EXWAY Products is up to 15 days. Please read the return policy that applies to the product you select. It is located under the “RETURN POLICY” tab on the product page.

EXWAY RETURN POLICY

You can request our Return & Refund Service

1. The product has not been opened within seven calendar days after receiving the product, and it is brand new and unused.

2. If the product is found to have manufacturing defects within 15 calendar days after receiving the product, you can apply for a return and refund service; it is not within the scope of the return and refund service due to use on the ground or other circumstances that affect secondary sales.

3. If the customer's reasons cause the return, Exway will charge a 5% order operation fee and deduct the original order's shipping cost.

Return & Refund Service will not be provided where

1. It is requested beyond 15 calendar days of receiving a product.

2. A product sent to Exway for Return & Refund Service does not include all original accessories, attachments, free products, packaging, or any item that is not in new or like-new condition, i.e., with cracks, dents, or scratches.

3. Legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.

4. Any fault or damage of the product is caused by unauthorized use or modification, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.

5. Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.

6. Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.

7. A product is not delivered to Exway within 15 calendar days after Return & Refund Service confirmation is sent from Exway.

8. Other circumstances are stated in this policy.

Return & Refund Instructions

1. If you would like to apply for a return and refund, please contact us within seven calendar days of receiving your product(s).

Contact
Email returns@e-rideandroll.com customer support to apply for a return and refund.

For the refund to be processed promptly, please be sure to send a return notification to Exway with the following information:

* Order Number

* Return Product Name & Quantity

* Return Reason

* Images or Videos of Products and Intact Packaging

We will process your return and refund application within two or five working days after receiving your email.

2. Telephone contact 0086-0755-84584875 for emergency order issues. (Only available from Monday to Friday, 9 AM to 6 PM, GMT8, please check before dialing.)

Refund Time

Refunds will be processed using the same method used to make the payment. Depending on the bank or credit card issuer, the bank or credit card issuer will complete the refund process in about 7-14 business days.

Return Shipping

Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.

E-Ride and Roll Return Terms

• To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
• Returns may be requested by sending an email to info@e-rideandroll.com with your order number (unless you choose to directly contact the manufacturer yourself).
• If your return is accepted, we’ll send you instructions on how and where to send your package.
• Items sent back to us without first requesting a return will not be accepted.
• We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product pages.
• If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
• If your order has shipped, you will be responsible for actual return shipping charges.
• Original shipping charges included in the purchase price of the product are non-refundable.
• We will refund the product price minus the applicable fees and charges.
• Refunds will be credited to the same payment method used when the original purchase was made.
• Please allow 5-10 business days for the refund to be processed once the item is delivered back to us.

Additional Information

• It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
• If a returned item gets damaged during transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.

Cancellations

• All cancelled orders are subject to a 5% cancellation fee.
• This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
• If your order has not been shipped yet, this is the only fee you will incur.
• If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees, if any. We do not charge restocking fees, we only pass them on from our supplier.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@e-rideandroll.com and we will process an insurance claim on your behalf.

Defective Merchandise

All of our products are covered by their manufacturer’s warranty policies. The warranty information for each product can be found under the "WARRANTY" tab on the product page. Please let us know if you discover any manufacturer's defects and we will help you get the appropriate parts or replace the product.

Exchanges

We do not offer exchanges. If you’d like a different item (different size / color / model, etc.) you will need to cancel or return the initial order and place a new order.

Contact Us

Have a question? Please contact us:

E-mail: info@e-rideandroll.com
Call: 617-863-7433

Warranty Service

1. The warranty starts on the date that the board is received and is valid for 6 months for X1 Pro Hub/Riot, Flex ER,Flex PRO, Wave Hub/Riot, X1 Max Riot/Hub, Atlas/Atlas Pro-2WD/4WD, and 12 months for Flex Riot/Hub. The customer must provide valid proof of purchase for warranty coverage. Replacement parts are available for sale after the warranty period is over.
2. Batteries, ESCs, Remote Controls have a 6-month warranty (when the customer buys the parts separately) from the date the package is delivered to the customer.
3. Other product accessories do not provide warranty service.

Warranty Coverage

The following accessories enjoy a 6-month warranty:
Deck/Charger/Truck/Remote/Battery/ESC/Motors
Warranty service will be provided for the parts as

The following parts or conditions are not covered by warranty

1. Wheels, Bearings, Bushings, Belts, and Grip Tape are considered wearable and tear items and will not be covered.
2. Damage caused by improper use, improper maintenance, or improper storage.
3. Any damage outside of normal wear and tear.
4. Damage caused by unauthorized repairs of the product.
5. The water-resistance of the skateboard is IP55, which is resistant to splashes and dust under normal conditions, but if you ride in a puddle or where the water level is high, or even immerse your skateboard in water, the water is likely to enter the electrical parts and damage the part.
6. Please do not ride in the rain or any wet ground with water, this will cause a high risk of water damage and may cause the motor bearings to rust and make noise.
7. Free products.

Maintenance

1. Avoid using in the rain, mud, or otherwise damaging conditions.
2. After using your Exway, please use a clean rag to wipe the surface to avoid water stains and to prevent corrosion and dust accumulation.
3. Do not clean the board with any chemicals or solvents.
4. It is recommended to use a computer to charge the remote control, or please use a 5V, 1.5A charger to charge the remote control.
5. Do not store the Exway in humid, high-temperature environments and away from flammable and explosive materials.
6. If your skateboard will not be used for a long time, please store the charged skateboard and charge and discharge the product at least once a month to maintain the power at about 60%.
7. All Exway skateboards use FOC sine-wave ESCs and therefore produce a slight humming sound when turned on.

Self Maintenance:

Thank to the modularization designs, it is easy to take off the parts from the unit. Exway can send customers dedicated replacement parts and tools for repairing and maintenance.