GoTrax CTI Step Thru Electric Bike


Regular price
Price: $699.00
Regular price
List Price: $999.00
Sale price
Price: $699.00
You save: $300.00 (30%)
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Shipping Policy

We offer Fast & Free Shipping on all products over $99 in the contiguous United States and other countries (see the "SHIPPING" tab on each product page for details). We ship daily from domestic warehouses via FedEx, UPS, DHL, DPD, TNT and freight. We do not ship to Alaska, or Hawaii, or any of the U.S. territories

Order processing and handling time usually varies from 1-3 business days. Once your order has been shipped, transit time varies between 1-5 days. Estimates of shipping times for each product can be viewed in the “SHIPPING” tab on the product page.

NOTE: Shipping times are an estimate and cannot be guaranteed. You may need to assume a few extra days depending on the current shipping environment and the nature and size of the products sold through our site. It is a high priority for us to get your package to you ASAP.

Feel free to contact us by phone at 617-863-7433 or email us at with any questions.

Shipping Process
Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm the item is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will notify you via e-mail.
If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment
If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to and we will process a claim on your behalf.

Return & Refund Policy

Customer service is a top priority for us at E-Ride and Roll.  We will do our best to fulfill your expectations and concerns.  We believe in treating our customers the way we want to be treated.  

E-Ride and Roll is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by the manufacturer’s return/refund policies and warranty policies. Our policies must coincide with our suppliers and we must abide by the manufacturer's return and refund policies.

For a majority of our products, our return policy for GO TRAX Products is up to 14 days. Please read the return policy that applies to the product you select. It is located under the “RETURN POLICY” tab on the product page.


Eligibility Dates
  • Return Period 14 Days
  • Warranty Parts or Repairs 1 Year - Electric Scooter / E-Bikes
  • Paid Parts or Repair - 1 Year +

 Domestic (U.S.) Customers

​Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to GOTRAX directly. Products purchased through our website are subject to the terms and conditions below:


​Returning Products within 14 Days of delivery:  Any product purchased can be returned within 14 days for a refund to the original method of payment. The customer will be responsible for return shipping costs. GOTRAX DOES NOT PROVIDE RETURN SHIPPING LABELS FOR BUYERS Remorse. 

If an item arrives defective, GOTRAX will exchange it for a working product and provide a return shipping label for the defective product at no cost to the customer. GOTRAX will not provide return shipping labels for Electric bikes, but will provide free shipping on the replacement parts to fix any damaged electric bike within 14 days of purchase.

Returns will not be accepted for any products that show abnormal wear & tear or physical damage. This also includes missing parts or accessories sold with the product.

​Follow these steps to return products within 14 days of delivery:​

  1. Click Here to fill out a Return Request Form.
  2. Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage.   For original packaging, this must include the styrofoam inserts.
  3. Once we receive and inspect the Product, we will process the refund within 2 to 3 business days.

 Items Returned while in Transit: If you wish to cancel your order after it has already been processed, please contact us to let us know. 

​In some situations, the product may end up being delivered after the cancellation request. If that is the case, it is the buyer's responsibility to ship and return the product back to our warehouse.​

Items Damaged in Transit: If your item arrived damaged, please submit a claim through Route. If you did not purchase route shipping insurance please make a damaged package claim with UPS Damaged or missing package claims must be filed within 7 days of delivery date

 Tracking your package
Using the tracking number provided in your order confirmation email you can check the status of your delivery with the carrier. Please see our Shipping Restrictions below for more information.

Shipping restrictions will not accept product or product part orders being shipped to Canada, Puerto Rico, Hawaii or Alaska.

P.O. boxes
GOTRAX can not ship to a U.S. Postal Service post office box. Please provide an actual street address.

APO/FPO addresses
GOTRAX cannot ship to APO/FPO addresses.

Commercial mail boxes
GOTRAX cannot ship to a commercial mailbox similar to a Mail Boxes Etc®. Please provide an actual street address.

Undeliverable packages
When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.

These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.

The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

Incorrect address
If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order. Customers are responsible for entering the correct shipping address.

Refused by recipient
If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.

E-Ride and Roll Return Terms

  • To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
  • Returns may be requested by sending an email to with your order number (unless you choose to directly contact the manufacturer yourself).
  • If your return is accepted, we’ll send you instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted.
  • We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product pages.
  • If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
  • If your order has shipped, you will be responsible for actual return shipping charges.
  • Original shipping charges included in the purchase price of the product are non-refundable.
  • We will refund the product price minus the applicable fees and charges.
  • Refunds will be credited to the same payment method used when the original purchase was made.
  • Please allow 5-10 business days for the refund to be processed once the item is delivered back to us.

Additional Information

  • It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
  • If a returned item gets damaged during transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.


  • All cancelled orders are subject to a 5% cancellation fee.
  • This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
  • If your order has not been shipped yet, this is the only fee you will incur.
  • If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees, if any. We do not charge restocking fees, we only pass them on from our supplier.


Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to and we will process an insurance claim on your behalf.

Defective Merchandise

All of our products are covered by their manufacturer’s warranty policies. The warranty information for each product can be found under the "WARRANTY" tab on the product page. Please let us know if you discover any manufacturer's defects and we will help you get the appropriate parts or replace the product.


We do not offer exchanges. If you’d like a different item (different size / color / model, etc.) you will need to cancel or return the initial order and place a new order.

Contact Us

Have a question? Please contact us:

Call: 617-863-7433

Price Match Guarantee

Price Match
We work hard to ensure we offer the absolute best prices online. If you find another online store that offers a lower price than us, within six months of your purchase date, please let us know and we will refund your original payment for the difference. We want you to feel confident you are getting the absolute best price for the product you are ordering. If you find our own website has a lower price for the same item you have ordered, within six months of your purchase date, we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor's website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

You must purchase the item from our website before requesting your Price Match Guarantee.
Promotions such as rebates and buy one, get one free offers are not eligible.
The item must be in stock on the competitor's website.
The competitor must be an online store, they may not have a retail location.
The website cannot be a discounter or auction website (ie; eBay, overstock, etc.).
The competitor must be an Authorized Retailer of the product in question.
The Price Match Guarantee includes the item price and the shipping charges. It excludes sales tax.


*Only Available for New + Open Box Products*

This will cover your GOTRAX electric scooter/ electric bike under our current Warranty Policy for 2 Years after the initial purchase date (delivery date if bought online).

GOTRAX will send you a return shipping label and cover the return cost however, packaging materials will not be provided. Upon arrival of your scooter back to the GOTRAX warehouse, a gift card to for the amount paid for the scooter will be issued to you. 

You can read our entire Extended Warranty Plan here.

Authorized Dealer for all the brands we sell


The GO TRAX CTI Step-Thru Electric Bike: Classic Style Meets Convenience

The GO TRAX CTI Step-Thru Electric Bike combines the timeless elegance of a classic step-thru road bike with modern electric technology, offering the perfect blend of quality and affordability for urban commuters and cycling enthusiasts.

Timeless Step-Thru Style: The CTI Step-Thru Electric Bike embraces the classic step-thru road bike design, known for its easy and graceful entry and exit. This style not only exudes sophistication but also ensures a comfortable and accessible riding experience, making it an excellent choice for riders of all ages.

Electric-Powered Convenience: Beneath its classic exterior lies cutting-edge electric technology that enhances your cycling adventure. The CTI Step-Thru is equipped with an electric motor and battery that provide pedal-assist support, making it effortless to navigate city streets, conquer inclines, and extend your riding range. It's a versatile solution for both daily commuting and leisurely rides.

Quality Craftsmanship: At GO TRAX, quality is paramount. The CTI Step-Thru Electric Bike is meticulously crafted with precision engineering, durable materials, and meticulous attention to detail. This commitment to quality ensures a dependable and long-lasting cycling companion.

Affordability Meets Performance: The CTI Step-Thru Electric Bike is designed to be accessible to a wide range of riders. It offers the advantages of electric assistance without straining your budget, making it an affordable and sensible choice for those seeking to enhance their daily commute or enjoy recreational cycling.

City-Ready: Whether you're navigating city streets, commuting to work, or leisurely exploring urban environments, the CTI Step-Thru Electric Bike is purpose-built for city life. It excels in handling the demands of urban cycling, offering a versatile and efficient mode of transportation for city residents.

The GO TRAX CTI Step-Thru Electric Bike is not just a bicycle; it's a fusion of classic style and modern convenience. It provides a delightful and eco-friendly way to explore your city while upholding an emphasis on quality and affordability. Elevate your urban cycling experience with the CTI Step-Thru Electric Bike and enjoy the best of both worlds: classic step-thru road bike elegance and electric-powered efficiency.



Miles per Charge - 40.5 miles

Max Speed - 20 mph

Max Rider Weight - 265lbs

Waterproof Rating - IPX4

Motor Size - 350W

Battery Size - 36V 10.4aH Lithium-ion Battery (374.4Wh)

Tire Size - 27.5"

Product Weight - 66lbs

Dimensions - 71.6" x 26.8" x 44.5"

Warranty Length - 1 Year Limited

Frame Material - Aluminum alloy A6061

Color(s) - White, Black

Inner Tubes - 27.5"

Brakes - Dual Braking on Front/Back Wheels

Suspension - N/A

Display- LED

Headlight - LED

Tail Light - Yes

Charger - 42V 2.0A

Charger Time - 5-6 Hours

Pedal Assist - Yes

Throttle - Twist Throttle

E-Bike Class Type - Class II


GOTRAX Speed Icon

Max Speed 20MPH

GOTRAX Battery Icon

Up to 40.5 Miles Per Charge

GOTRAX Gear/Motor Icon

350 Watt Motor

Removable Battery

GOTRAX Air Filled Tire Icon

27.5" Air-Filled Tires

Step Thru Frame




Commuting convenience is just a ride away. The CTI Step Thru electric bike provides the latest GOTRAX has to offer with some classic features we just had to keep including our signature pedal assist technology and an easy to ride step thru frame. 


Quick readouts on speed, battery life, pedal assist, distance, and more. 


Improved acceleration and hill climbing ability thanks to this powerful 350 Watt motor. 


The lower levels of pedal assist make the CTI Step Thru a great way to work out, while the higher levels tackle hills with eas. Choose between the throttle or 5 different speed settings of pedal assist ranging from 7-20 mph. 

27.5" TIRES

Built with 27.5" air-filled tires to ensure a smooth ride even over the roughest roads. The CTI Step Thru was built to be a durable city ebike for all riders. 


Easily access your CTI Step Thru's 36V 10.4aH lithium-ion battery for charging convenience. You won't have to bring the entire ebike with you to charge it. 


The pedal assist isn't the only way you can adjust your speed. The Shimano 7 speed shifter allows you to choose your level of resistance when riding so you won't be breaking a sweat on the steeper parts of your commute. 


The CTI Step Thru is a great fit for all riders. Easily adjust the seat and handlebar height to meet your needs and create the most comfortable ride possible. 


Just like you're used to with a standard bike, this ebike features dual braking to keep you safe and in control of your ride. 




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