GOTRAX

GoTrax F2 V2 Electric Bike

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Price: $799.00
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Price: $799.00
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Shipping Policy

We offer Fast & Free Shipping on all products over $99 in the contiguous United States and other countries (see the "SHIPPING" tab on each product page for details). We ship daily from domestic warehouses via FedEx, UPS, DHL, DPD, TNT and freight. We do not ship to Alaska, or Hawaii, or any of the U.S. territories

Order processing and handling time usually varies from 1-3 business days. Once your order has been shipped, transit time varies between 1-5 days. Estimates of shipping times for each product can be viewed in the “SHIPPING” tab on the product page.

NOTE: Shipping times are an estimate and cannot be guaranteed. You may need to assume a few extra days depending on the current shipping environment and the nature and size of the products sold through our site. It is a high priority for us to get your package to you ASAP.

Feel free to contact us by phone at 617-863-7433 or email us at info@e-rideandroll.com with any questions.

Shipping Process
Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm the item is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will notify you via e-mail.
If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment
If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at info@e-rideandroll.com.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to info@e-rideandroll.com and we will process a claim on your behalf.

Return & Refund Policy

Customer service is a top priority for us at E-Ride and Roll.  We will do our best to fulfill your expectations and concerns.  We believe in treating our customers the way we want to be treated.  

E-Ride and Roll is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by the manufacturer’s return/refund policies and warranty policies. Our policies must coincide with our suppliers and we must abide by the manufacturer's return and refund policies.

For a majority of our products, our return policy for GO TRAX Products is up to 14 days. Please read the return policy that applies to the product you select. It is located under the “RETURN POLICY” tab on the product page.

GO TRAX RETURN POLICY

Eligibility Dates
  • Return Period 14 Days
  • Warranty Parts or Repairs 1 Year - Electric Scooter / E-Bikes
  • Paid Parts or Repair - 1 Year +

 Domestic (U.S.) Customers

​Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to GOTRAX directly. Products purchased through our website are subject to the terms and conditions below:

​RETURNS AND CANCELLATIONS

​Returning Products within 14 Days of delivery:  Any product purchased can be returned within 14 days for a refund to the original method of payment. The customer will be responsible for return shipping costs. GOTRAX DOES NOT PROVIDE RETURN SHIPPING LABELS FOR BUYERS Remorse. 

If an item arrives defective, GOTRAX will exchange it for a working product and provide a return shipping label for the defective product at no cost to the customer. GOTRAX will not provide return shipping labels for Electric bikes, but will provide free shipping on the replacement parts to fix any damaged electric bike within 14 days of purchase.

Returns will not be accepted for any products that show abnormal wear & tear or physical damage. This also includes missing parts or accessories sold with the product.

​Follow these steps to return products within 14 days of delivery:​

  1. Click Here to fill out a Return Request Form.
  2. Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage.   For original packaging, this must include the styrofoam inserts.
  3. Once we receive and inspect the Product, we will process the refund within 2 to 3 business days.

 Items Returned while in Transit: If you wish to cancel your order after it has already been processed, please contact us to let us know. 

​In some situations, the product may end up being delivered after the cancellation request. If that is the case, it is the buyer's responsibility to ship and return the product back to our warehouse.​

Items Damaged in Transit: If your item arrived damaged, please submit a claim through Route. If you did not purchase route shipping insurance please make a damaged package claim with UPS https://www.ups.com/us/en/support/file-a-claim.page Damaged or missing package claims must be filed within 7 days of delivery date

 Tracking your package
Using the tracking number provided in your order confirmation email you can check the status of your delivery with the carrier. Please see our Shipping Restrictions below for more information.

Shipping restrictions
GOTRAX.com will not accept product or product part orders being shipped to Canada, Puerto Rico, Hawaii or Alaska.

P.O. boxes
GOTRAX can not ship to a U.S. Postal Service post office box. Please provide an actual street address.

APO/FPO addresses
GOTRAX cannot ship to APO/FPO addresses.

Commercial mail boxes
GOTRAX cannot ship to a commercial mailbox similar to a Mail Boxes Etc®. Please provide an actual street address.

Undeliverable packages
When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.

These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.

The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

Incorrect address
If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order. Customers are responsible for entering the correct shipping address.

Refused by recipient
If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.

E-Ride and Roll Return Terms

  • To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
  • Returns may be requested by sending an email to info@e-rideandroll.com with your order number (unless you choose to directly contact the manufacturer yourself).
  • If your return is accepted, we’ll send you instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted.
  • We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product pages.
  • If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
  • If your order has shipped, you will be responsible for actual return shipping charges.
  • Original shipping charges included in the purchase price of the product are non-refundable.
  • We will refund the product price minus the applicable fees and charges.
  • Refunds will be credited to the same payment method used when the original purchase was made.
  • Please allow 5-10 business days for the refund to be processed once the item is delivered back to us.

Additional Information

  • It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
  • If a returned item gets damaged during transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.

Cancellations

  • All cancelled orders are subject to a 5% cancellation fee.
  • This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
  • If your order has not been shipped yet, this is the only fee you will incur.
  • If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees, if any. We do not charge restocking fees, we only pass them on from our supplier.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@e-rideandroll.com and we will process an insurance claim on your behalf.

Defective Merchandise

All of our products are covered by their manufacturer’s warranty policies. The warranty information for each product can be found under the "WARRANTY" tab on the product page. Please let us know if you discover any manufacturer's defects and we will help you get the appropriate parts or replace the product.

Exchanges

We do not offer exchanges. If you’d like a different item (different size / color / model, etc.) you will need to cancel or return the initial order and place a new order.

Contact Us

Have a question? Please contact us:

E-mail: info@e-rideandroll.com
Call: 617-863-7433

Price Match Guarantee

Price Match
We work hard to ensure we offer the absolute best prices online. If you find another online store that offers a lower price than us, within six months of your purchase date, please let us know and we will refund your original payment for the difference. We want you to feel confident you are getting the absolute best price for the product you are ordering. If you find our own website has a lower price for the same item you have ordered, within six months of your purchase date, we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor's website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

You must purchase the item from our website before requesting your Price Match Guarantee.
Promotions such as rebates and buy one, get one free offers are not eligible.
The item must be in stock on the competitor's website.
The competitor must be an online store, they may not have a retail location.
The website cannot be a discounter or auction website (ie; eBay, overstock, etc.).
The competitor must be an Authorized Retailer of the product in question.
The Price Match Guarantee includes the item price and the shipping charges. It excludes sales tax.

Warranty

*Only Available for New + Open Box Products*

This will cover your GOTRAX electric scooter/ electric bike under our current Warranty Policy for 2 Years after the initial purchase date (delivery date if bought online).

GOTRAX will send you a return shipping label and cover the return cost however, packaging materials will not be provided. Upon arrival of your scooter back to the GOTRAX warehouse, a gift card to gotrax.com for the amount paid for the scooter will be issued to you. 

You can read our entire Extended Warranty Plan here.

Authorized Dealer for all the brands we sell

DEFINITION

F2 V2 Step Thru Electric Bike

The GO TRAX F2 V2 Electric Bike: Quality and Affordability Redefined

Introducing the GO TRAX F2 Electric Bike, the epitome of striking the perfect balance between quality and affordability. This e-bike boasts a host of features, including front suspension and a rear cargo rack, making it a versatile and stylish mode of transportation designed for a wide range of uses. With its lightweight frame and convenient foldable design, the F2V2 seamlessly integrates into your urban lifestyle. Whether you're commuting to work, running errands, or simply enjoying a leisurely cruise around town, the GO TRAX F2 V2 Electric Bike offers a practical, eco-friendly, and enjoyable way to get around.

Front Suspension: The inclusion of front suspension on the F2 V2 adds an extra layer of comfort and control to your rides. Whether you encounter bumpy roads, uneven surfaces, or minor obstacles, the front suspension system helps absorb shocks and vibrations, providing a smoother and more enjoyable ride.

Compact and Portable: With its lightweight frame and foldable design, the F2 V2 is incredibly portable and easy to store. It can be carried onto buses or trains, stowed in small apartments, or kept in offices without taking up much space.

Eco-Friendly Travel: By choosing the F2 V2 Electric Bike, you're making an eco-conscious choice. You're reducing your carbon footprint and contributing to a cleaner and more sustainable mode of transportation.


FEATURES AND SPECIFICATIONS

Miles per Charge - 45 miles

Max Speed - 20 mph

Max Rider Weight - 265lbs

Waterproof Rating - IPX4

Motor Size - 500W

Battery Size - 48V 10.4aH Lithium-ion Battery (499.2Wh)

Tire Size - 20" x 3"

Product Weight - 58.3lbs

Dimensions - 66.1" x 26.7" x 49.6"

Warranty Length- 1 Year Limited

Frame Material - Aluminum alloy A6061

Color(s) - White, Black

Inner Tubes - 20" x 3"

Brakes - Dual Braking on Front/Back Wheels

Gears - Shimano 7 Speed

Suspension - Front Suspension

Display - LED

Headlight - LED

Tail Light - Yes

Charger - 54.6V 3.0A

Charge Time - 5-6 HOURS

Pedal Assist - Yes

Throttle - Twist Throttle

E-Bike Class Type - Class II

 

 
GOTRAX Speed Icon

Max Speed 20MPH

GOTRAX Battery Icon

Up to 45 Miles Per Charge

GOTRAX Gear/Motor Icon

500 Watt Motor

Folding Frame

Front Wheel Suspension

Rear Storage Rack

 

 

Real World Mileage

Battery ranges from 17 Miles to 45 Miles per charge depending on the level of pedal assist used and riding conditions. Full Throttle averages 17 miles per charge.

 

 

Digital Display

Quick readouts on speed, battery life, pedal assist, headlight control, and more. 

Folding Frame

The easy folding frame makes your e-bike totally portable without the use of a bike rack.You can now fit your e-bike in your car, in a closet, or even under your desk. 

Pedal Assist and Throttle

The lower levels of pedal assist make the F2 a great way to work out, while the higher levels conquer hills with ease. Choose between using the throttle or 5 different speed settings of pedal assist ranging from 7-20mph.

20" Tires and Suspension

These 20" x 3" tires paired with our front wheel suspension system create an incredibly smooth ride regardless of the terrain you are on. You won't have to worry if you end up taking the F2 off road or on trails, it can handle dirt and gravel paths without any issue.

Rear Storage Rack

When you run out of room in your backpack utilize the rear rack to bring anything else you might need. It is perfect for making deliveries as well.

7 Speed Shifter

The pedal assist isn't the only way you can adjust your speed. The Shimano 7 speed shifter allows you to choose your level of resistance when riding so you won't be breaking a sweat on those steeper parts of your commute.

Reactive Tail Light

A highly visible red tail light that shines when you brake. Let other riders, pedestrians, and motorists know when your slowing down.

Integrated Headlight

A bright headlight is key to your visibility for those early morning and nighttime rides.

 

 


    WHY SHOP WITH US:

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    AUTHORIZED DEALER

    Customer Reviews

    Based on 2 reviews
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    J
    Jackie Carter
    Go Trax F2 V2

    Fun e-bike. Plenty of power to get around town and just for fun!
    E-ride and roll has outstanding customer service and tracking was flawless. The bike arrived in 3 days as promised!

    K
    Khai Nguyen
    Go track ebike

    Good custoner service and Josh was very responsiveness . Delivery was faster than expected. However the 2 bike came in damaged , it wasn't their fault the shipment from Go Track , little disappointed . Working with Go Track customer service it's going for 2 week now. Let's see what happen will update